GreaseMaster receives a large volume of customer queries about their services, scheduling, and troubleshooting. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
When a customer submits a ticket, the AI analyses the content and suggests replies based on past responses and relevant knowledge base articles. This significantly reduces the time taken to respond to customer queries and improves the accuracy of the responses.
GreaseMaster also uses Deskhero's AI to enhance search results. When a customer searches for information on their website, the AI uses the embeddings to provide the most relevant results. This has improved customer satisfaction as they can find the information they need quickly and easily.
The custom fields feature allows GreaseMaster to categorize tickets based on the type of service required, the location of the customer, and other relevant factors. This helps in assigning tickets to the right team and prioritizing them based on urgency.
Overall, Deskhero's AI capabilities have helped GreaseMaster improve their customer support efficiency and customer satisfaction.
How does the AI suggest replies to customer queries?
The AI analyses the content of the customer query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant response.
How does the AI enhance search results?
When a customer searches for information, the AI uses the embeddings to provide the most relevant results based on past queries and knowledge base articles.
How does GreaseMaster use the custom fields feature?
GreaseMaster uses the custom fields feature to categorize tickets based on the type of service required, the location of the customer, and other relevant factors. This helps in assigning tickets to the right team and prioritizing them based on urgency.
* This article provides an example of how a fictive company in the Grease Trap Cleaning & Servicing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
