GreaseGone receives numerous customer queries about their services, scheduling, and troubleshooting. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and suggest replies.
The AI analyses the content of each customer query and suggests the most relevant response based on past responses and knowledge base articles. This greatly reduces the time taken to respond to customer queries and improves the accuracy of the responses.
GreaseGone also uses Deskhero's AI to enhance search results. When a customer searches for information on their website, the AI provides the most relevant results. This has led to an increase in customer satisfaction as customers can find the information they need quickly and easily.
GreaseGone uses the custom fields feature to categorize tickets based on the type of service required, the location of the customer, and other relevant factors. This helps in assigning tickets to the right team and prioritizing them based on urgency.
Overall, Deskhero's AI capabilities have helped GreaseGone improve their customer support efficiency and customer satisfaction.
How does the AI suggest replies to customer queries?
The AI analyses the content of the customer query and uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest the most relevant response.
How does the AI enhance search results?
When a customer searches for information, the AI uses the embeddings to provide the most relevant results based on past queries and knowledge base articles.
How does GreaseGone use the custom fields feature?
GreaseGone uses the custom fields feature to categorize tickets based on the type of service required, the location of the customer, and other relevant factors. This helps in assigning tickets to the right team and prioritizing them based on urgency.
* This article provides an example of how a fictive company in the Grease Trap Cleaning & Servicing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
