Greeting Galaxy receives hundreds of queries daily regarding their custom card designs, printing options, delivery times, and more. Managing these queries manually was proving to be time-consuming and error-prone. With Deskhero's ticket management system and AI capabilities, Greeting Galaxy can now efficiently handle these queries.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This has drastically reduced the response time and improved the quality of responses.
The AI also enhances the search results in the knowledge base. Customers can find answers to their queries instantly, reducing the load on the customer support team.
Moreover, Deskhero's REST API allows Greeting Galaxy to integrate the platform with their existing systems, providing a seamless experience for both the customers and the support team.
Overall, Deskhero's advanced AI capabilities have transformed Greeting Galaxy's customer support operations, improving customer satisfaction and operational efficiency.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, significantly reducing the response time.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant articles in the knowledge base, enhancing the search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Greeting Card Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
