Being a boutique business, CardCraft Creations often deals with unique customer requests and queries. Managing these manually was becoming increasingly challenging. With Deskhero, CardCraft can now handle these requests efficiently and accurately.
Deskhero's AI capabilities allow CardCraft to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This not only speeds up the response time but also ensures the accuracy and relevance of the responses.
The AI also enhances the search results in the knowledge base, allowing customers to find answers to their queries quickly and easily. This reduces the load on the customer support team and improves customer satisfaction.
Furthermore, Deskhero's REST API enables CardCraft to integrate the platform with their existing systems, ensuring a seamless customer support experience.
Overall, Deskhero's AI capabilities have significantly improved CardCraft's helpdesk services, leading to increased customer satisfaction and operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies.
How does Deskhero's AI enhance the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant articles in the knowledge base, enhancing the search results.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Greeting Card Printing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
