CardCraft receives a high volume of customer inquiries regarding product customization options, delivery times, and order status. They use Deskhero's ticket management feature to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses to the support team, significantly reducing response time.
With Deskhero's custom fields and structured data lists, CardCraft categorizes customer inquiries based on their nature, making it easier to track and resolve issues. The AI leverages this categorized data to learn and improve its suggestions over time.
CardCraft also uses Deskhero's website scraping feature to keep the AI updated with the latest product information and policies. This ensures that the AI's suggested responses are always accurate and up-to-date.
The comprehensive search bar powered by AI helps the support team find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results.
Finally, CardCraft uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have significantly improved the efficiency of CardCraft's customer support services.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance the relevancy of search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Greeting Cards & Posters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
