FreshMart has a large customer base and receives hundreds of support tickets daily. Managing these tickets was a challenge until they implemented Deskhero. The platform's tickets management feature, combined with the Kanban board, helped FreshMart organize and prioritize their support tickets effectively.
With Deskhero's custom fields and structured data lists, FreshMart was able to categorize and filter tickets based on various parameters like the type of query, customer location, or the product involved. This made it easier for the support team to assign and resolve tickets.
The advanced AI capabilities of Deskhero have been a game-changer for FreshMart. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only reduced the response time but also improved the quality of responses.
FreshMart also used Deskhero's AI to enhance their search results. The AI analyzed the user's query and provided the most relevant results from the knowledge base, previous tickets, or the website data. This made it easier for customers to find solutions to their queries without having to contact the support team.
Overall, Deskhero's advanced AI capabilities have significantly improved FreshMart's customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of the query and generate the most appropriate response.
How does Deskhero help in managing support tickets?
Deskhero provides a tickets management feature and a Kanban board that helps in organizing and prioritizing support tickets. It also allows categorizing and filtering tickets using custom fields and structured data lists.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the user's query and provides the most relevant results from the knowledge base, previous tickets, or the website data. This makes it easier for users to find solutions to their queries.
* This article provides an example of how a fictive company in the Grocery/Convenience Store Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
