QuickShop receives a multitude of customer queries daily. To manage these efficiently, they implemented Deskhero. The platform's user groups feature allowed QuickShop to segment their support team based on expertise and assign tickets accordingly.
Deskhero's custom email domains feature enabled QuickShop to maintain a professional image while interacting with customers. The platform also allowed them to create a comprehensive knowledge base using articles generated from Word, PowerPoint, PDF files, and scraped website data.
Deskhero's advanced AI capabilities have significantly improved QuickShop's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has drastically reduced the response time and improved the quality of responses.
QuickShop also uses Deskhero's AI to enhance their search results. The AI provides the most relevant results from the knowledge base, previous tickets, or the website data based on the user's query. This has made it easier for customers to find solutions to their queries on their own.
Overall, Deskhero has enabled QuickShop to provide efficient and high-quality helpdesk services, thereby increasing customer satisfaction.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the response time and improves the quality of responses. It also enhances search results, making it easier for customers to find solutions.
How does Deskhero help in assigning tickets?
Deskhero's user groups feature allows you to segment your support team based on expertise and assign tickets accordingly. This ensures that each ticket is handled by the most suitable team member.
How can I create a knowledge base using Deskhero?
Deskhero allows you to create a comprehensive knowledge base using articles generated from Word, PowerPoint, PDF files, and scraped website data. This information can be easily accessed by customers and the support team.
* This article provides an example of how a fictive company in the Grocery/Convenience Store Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
