Being an online store, GrocerEase receives a large number of customer queries daily. To manage these effectively, they implemented Deskhero. The platform's tickets management feature and Kanban board helped GrocerEase organize and prioritize their support tickets.
Deskhero's custom fields and structured data lists allowed GrocerEase to categorize and filter tickets based on various parameters. This made it easier for the support team to assign and resolve tickets quickly.
GrocerEase has greatly benefitted from Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has not only reduced the response time but also improved the quality of responses.
GrocerEase also uses Deskhero's AI to enhance their search results. The AI provides the most relevant results from the knowledge base, previous tickets, or the website data based on the user's query. This has made it easier for customers to find solutions to their queries without needing to contact the support team.
Overall, Deskhero's advanced AI capabilities have helped GrocerEase optimize their customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query and generate the most appropriate response.
How does Deskhero help in managing support tickets?
Deskhero provides a tickets management feature and a Kanban board that helps in organizing and prioritizing support tickets. It also allows categorizing and filtering tickets using custom fields and structured data lists.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes the user's query and provides the most relevant results from the knowledge base, previous tickets, or the website data. This makes it easier for users to find solutions to their queries.
* This article provides an example of how a fictive company in the Grocery/Convenience Store Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
