FreshCart receives thousands of customer queries daily, ranging from order status inquiries to complaints about delivery delays. Managing these tickets manually was proving to be a challenge. With Deskhero's ticket management system, FreshCart has been able to categorize and prioritize tickets effectively. The AI capabilities of Deskhero analyze previous tickets and suggest replies, significantly reducing the response time.
Deskhero's AI also leverages the knowledge base articles and uploaded files like policies and manuals to provide accurate responses. This has not only improved the quality of customer support but also reduced the dependency on human agents, allowing them to focus on more complex issues.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI uses OpenAI Embeddings from the knowledge base, previous tickets, and scraped website data to enhance search results.
FreshCart also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall workflow and made it easier to track and manage customer interactions.
With Deskhero, FreshCart has seen a significant reduction in ticket resolution time and an improvement in customer satisfaction. The advanced AI capabilities of Deskhero have truly transformed their customer support operations.
How has Deskhero improved the efficiency of FreshCart's customer support?
Deskhero's advanced AI capabilities have helped FreshCart categorize and prioritize tickets effectively, reduce response time by suggesting replies based on previous tickets, and improve the quality of customer support by leveraging knowledge base articles and uploaded files.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base, previous tickets, and scraped website data to enhance search results. This makes it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This improves the overall workflow and makes it easier to track and manage customer interactions.
* This article provides an example of how a fictive company in the Grocery Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
