GroceryGo's helpdesk was struggling with the volume of customer queries and complaints. Deskhero's ticket management system, powered by AI, has helped them manage this volume efficiently. The AI analyzes previous tickets and suggests replies, reducing the workload on the helpdesk staff and improving response times.
The AI also uses knowledge base articles and uploaded files like policies and manuals to provide accurate responses. This has improved the quality of the helpdesk services and reduced the need for escalation to higher levels of support.
GroceryGo uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI uses this data along with OpenAI Embeddings from previous tickets and the knowledge base to enhance search results and suggest replies.
Deskhero's REST API has allowed GroceryGo to integrate the platform with their existing systems. This has improved the workflow and made it easier to track customer interactions.
Since implementing Deskhero, GroceryGo has seen a significant improvement in their helpdesk services. The AI capabilities of Deskhero have made their helpdesk more efficient and effective, leading to higher customer satisfaction.
How has Deskhero improved the efficiency of GroceryGo's helpdesk?
Deskhero's AI capabilities have helped GroceryGo manage the volume of customer queries and complaints efficiently. The AI suggests replies based on previous tickets, reducing the workload on the helpdesk staff and improving response times.
How does Deskhero's AI use website scraping to improve helpdesk services?
Deskhero's AI uses the data obtained from website scraping along with OpenAI Embeddings from previous tickets and the knowledge base to enhance search results and suggest replies. This keeps the knowledge base updated and improves the quality of helpdesk services.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems. This improves the workflow and makes it easier to track customer interactions.
* This article provides an example of how a fictive company in the Grocery Delivery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
