WholeSale Mart deals with a high volume of customer queries regarding product availability, pricing, and delivery schedules. Before using Deskhero, managing these queries was a manual and time-consuming process. Now, with Deskhero's ticket management system and AI capabilities, the company can efficiently handle customer queries and ensure timely responses.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of a customer's query. This enables the AI to suggest the most relevant response, reducing the time spent by customer support agents on each ticket.
The AI also enhances the search results in the knowledge base. When a customer or a support agent searches for information, the AI uses the embeddings to find the most relevant content, making it easier to find answers and resolve issues.
WholeSale Mart also uses Deskhero's custom fields and user groups features to streamline their customer support process. Custom fields allow them to capture specific information about each ticket, while user groups enable them to assign tickets to the right team or individual.
Since implementing Deskhero, WholeSale Mart has seen a significant improvement in their customer service. The AI capabilities of Deskhero have enabled them to handle customer queries more efficiently and effectively, leading to higher customer satisfaction.
How does Deskhero's AI suggest the most relevant response to a customer's query?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of a query. Based on this understanding, it suggests the most relevant response.
How does Deskhero's AI enhance search results in the knowledge base?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier to find answers and resolve issues.
How has Deskhero improved WholeSale Mart's customer service?
Deskhero has helped WholeSale Mart streamline their customer service by efficiently handling customer queries and ensuring timely responses. The AI capabilities of Deskhero also enable quick and accurate responses to customer queries, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Grocery Merchant wholesales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
