FreshMarket receives hundreds of customer queries daily, ranging from product availability to stall locations. They use Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times and improving customer satisfaction.
With the help of Deskhero's custom fields and structured data lists, FreshMarket can categorize and prioritize tickets based on urgency and type. This allows them to address critical issues promptly and maintain high service standards.
Deskhero's AI also enhances the search functionality. It leverages OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant search results. This helps FreshMarket's support team quickly find the information they need to resolve customer queries.
FreshMarket also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enables them to manage customer support across multiple channels from a single platform.
By leveraging Deskhero's advanced AI capabilities, FreshMarket has been able to improve their customer support efficiency and deliver superior service to their customers.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces response times and improves the quality of customer support.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and scraped website data to provide relevant search results. This helps the support team quickly find the information they need to resolve customer queries.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This enables businesses to manage customer support across multiple channels from a single platform.
* This article provides an example of how a fictive company in the Grocery retailing via stalls/markets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
