GreenLeaf Market uses Deskhero's AI capabilities to manage the high volume of customer queries they receive daily. The AI analyses previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies to incoming tickets. This significantly reduces the time taken to respond to customer queries and improves the efficiency of their customer support team.
The market chain also utilizes Deskhero's AI-powered comprehensive search bar to quickly locate relevant information from their vast database of customer interactions, policies, and other documents. This feature enables the support team to provide accurate and timely responses to customer inquiries.
GreenLeaf Market has also benefited from Deskhero's website scraping feature. The AI scrapes data from their website, including product details and pricing, which is then used to enhance the accuracy of the suggested replies and search results.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team. This integration has further improved their operational efficiency and response times.
Overall, GreenLeaf Market has seen a significant improvement in their ticket management and customer support operations since implementing Deskhero. They have experienced a reduction in response times, an increase in customer satisfaction, and improved efficiency of their support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies to incoming tickets. It also uses scraped data from your website to enhance the accuracy of the suggested replies.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly locate relevant information from your database of customer interactions, policies, and other documents. This enables your support team to provide accurate and timely responses to customer inquiries.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow for your customer support team.
* This article provides an example of how a fictive company in the Grocery Stores/Markets/Delis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
