GreenGrocer Distributors receives a variety of queries from their customers, ranging from product inquiries to delivery status updates. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, greatly reducing the time taken to resolve queries.
The company also uses the custom email domains feature to ensure that all customer communications are centralized. The AI capabilities of Deskhero enhance this feature by analyzing the emails and suggesting relevant responses, further improving response time.
GreenGrocer has a vast knowledge base, created from various sources like Word documents, PowerPoint presentations, and PDF files. Deskhero's AI capabilities scrape this data, generate relevant content, and send it through OpenAI's ChatGPT to generate suggested replies. This has significantly improved the quality of their customer interactions.
Deskhero's REST API allows GreenGrocer to integrate the platform with their existing systems, ensuring seamless data flow. The AI capabilities of Deskhero further enhance this integration by analyzing the data from these systems and providing insights that help improve customer service.
Finally, GreenGrocer uses the kanban board feature to track the progress of each ticket. The AI capabilities of Deskhero assist in this process by predicting the time required to resolve each ticket, helping the support team manage their workload more effectively.
How does Deskhero's AI capabilities improve query resolution time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to new queries. This greatly reduces the time taken to resolve queries.
How does Deskhero's AI enhance email communications?
The AI capabilities of Deskhero analyze the emails received and suggest relevant responses, improving response time and the quality of communication.
How does Deskhero's AI assist in workload management?
The AI capabilities of Deskhero predict the time required to resolve each ticket, helping the support team manage their workload more effectively.
* This article provides an example of how a fictive company in the Grocery wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
