FreshLink Wholesalers receives numerous queries from retailers about product availability, delivery schedules, and order adjustments. They use Deskhero's ticket management feature to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response time.
The company also leverages the custom fields and structured data lists features to categorize and prioritize tickets. This ensures that urgent matters are attended to promptly. The AI also enhances the search results by using OpenAI embeddings from previous tickets and knowledge base articles, making it easier for the support team to find relevant information.
FreshLink has a comprehensive knowledge base, generated from various sources like Word documents, PowerPoint presentations, and PDF files. Deskhero's AI capabilities scrape this data, generate relevant content, and send it through OpenAI's ChatGPT to generate suggested replies. This has drastically improved the quality of their customer interactions.
Deskhero's REST API allows FreshLink to integrate the platform with their existing systems, ensuring seamless data flow. The AI capabilities of Deskhero further enhance this integration by analyzing the data from these systems and providing insights that help improve customer service.
Finally, FreshLink uses the user groups feature to assign specific roles and responsibilities to their support team members. The AI capabilities of Deskhero assist in this process by analyzing the performance of each member and suggesting optimal role assignments.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time the support team spends on finding information and formulating responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings from previous tickets and knowledge base articles to enhance search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero's AI assist in role assignments?
The AI analyzes the performance of each support team member and suggests optimal role assignments. This ensures that each member is assigned tasks that they are best suited for, improving overall team performance.
* This article provides an example of how a fictive company in the Grocery wholesalers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
