GroundFix Services receives numerous tickets daily, ranging from simple inquiries to complex technical issues. Managing these tickets manually was time-consuming and often led to delays in responses. With Deskhero's AI-powered ticket management system, the company can now automatically categorize and prioritize tickets based on their urgency and nature, significantly reducing response times.
The knowledge base feature of Deskhero has been instrumental in providing quick solutions to common problems. The AI capabilities of Deskhero generate articles from previous tickets, uploaded files like manuals, and scraped website data. This has not only reduced the workload of the support team but also empowered customers to find solutions independently.
Deskhero's AI capabilities also enhance search results. When a customer or a support agent searches for a solution, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and other resources. This has resulted in more accurate and helpful search results, further improving the efficiency of the support team.
GroundFix Services also benefits from the custom fields and user groups features of Deskhero. These features allow the company to tailor the platform to their specific needs, making it easier to manage tickets and communicate with customers.
With Deskhero's REST API, GroundFix Services has integrated the platform with their existing systems, further enhancing their support services. The AI capabilities of Deskhero have transformed the company's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automatically categorize and prioritize tickets based on their urgency and nature, reducing response times and improving efficiency.
How does the knowledge base feature of Deskhero work?
Deskhero's AI generates knowledge base articles from previous tickets, uploaded files like manuals, and scraped website data, providing quick solutions to common problems.
How does Deskhero enhance search results?
When a search is made, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and other resources, resulting in more accurate and helpful search results.
* This article provides an example of how a fictive company in the Ground Equipment Maintenance & Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
