Skyward Ground Services, a leading provider of ground handling services, has been facing challenges in managing the increasing volume of customer queries and complaints. The company decided to implement Deskhero to streamline their customer support process.
With Deskhero's advanced AI capabilities, Skyward Ground Services was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings were used to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the overall efficiency of their customer support team.
Deskhero's comprehensive search bar also proved to be a game-changer for Skyward Ground Services. The AI-enhanced search results enabled the support team to quickly find relevant information and resolve customer issues more effectively.
Additionally, the REST API provided by Deskhero allowed Skyward Ground Services to integrate the platform with their existing systems. This seamless integration further enhanced the efficiency of their customer support process.
Overall, the implementation of Deskhero resulted in a significant improvement in the quality and efficiency of Skyward Ground Services' customer support.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies and enhance search results. This reduces the time taken to respond to customer queries and improves the overall efficiency of the customer support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing the efficiency of the customer support process.
How does Deskhero's comprehensive search bar help in resolving customer issues?
Deskhero's comprehensive search bar, enhanced with AI, enables the support team to quickly find relevant information, thereby helping them to resolve customer issues more effectively.
* This article provides an example of how a fictive company in the Ground handling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
