JetAssist Ground Services, a leading provider of ground handling services, was looking for a solution to enhance their knowledge base. They decided to implement Deskhero to achieve this goal.
With Deskhero's advanced AI capabilities, JetAssist Ground Services was able to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly expanded their knowledge base and made it more comprehensive.
The AI-enhanced search results provided by Deskhero also proved to be extremely useful for JetAssist Ground Services. It enabled the customer support team to quickly find relevant articles from the knowledge base, thereby improving their ability to resolve customer issues.
Furthermore, the REST API provided by Deskhero allowed JetAssist Ground Services to integrate the platform with their existing systems. This seamless integration further enhanced the utility of their knowledge base.
Overall, the implementation of Deskhero resulted in a significant enhancement of JetAssist Ground Services' knowledge base, improving their ability to resolve customer issues.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly expands the knowledge base and makes it more comprehensive.
How does Deskhero's AI-enhanced search results improve the ability to resolve customer issues?
Deskhero's AI-enhanced search results enable the customer support team to quickly find relevant articles from the knowledge base. This improves their ability to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing the utility of the knowledge base.
* This article provides an example of how a fictive company in the Ground handling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
