GroundLink Services, a global provider of ground handling services, was struggling with the management of customer support tickets. They decided to implement Deskhero to improve their ticket management process.
With Deskhero's advanced AI capabilities, GroundLink Services was able to automatically categorize and prioritize tickets based on their content. This helped the company to ensure that urgent and important issues were addressed promptly.
The Kanban board provided by Deskhero also proved to be extremely useful for GroundLink Services. It allowed the customer support team to visualize the workflow of tickets, making it easier to manage and track the progress of each ticket.
Furthermore, the REST API provided by Deskhero allowed GroundLink Services to integrate the platform with their existing systems. This seamless integration further improved the efficiency of their ticket management process.
Overall, the implementation of Deskhero resulted in a significant improvement in the efficiency and effectiveness of GroundLink Services' ticket management process.
How does Deskhero's AI capabilities improve the efficiency of ticket management?
Deskhero's AI capabilities can automatically categorize and prioritize tickets based on their content. This ensures that urgent and important issues are addressed promptly, improving the efficiency of the ticket management process.
How does the Kanban board provided by Deskhero help in managing tickets?
The Kanban board provided by Deskhero allows the customer support team to visualize the workflow of tickets. This makes it easier to manage and track the progress of each ticket.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further improving the efficiency of the ticket management process.
* This article provides an example of how a fictive company in the Ground handling services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
