SkyTech Equipment's customer support team was often overwhelmed with the volume of customer queries they received daily. With Deskhero, they were able to manage tickets more effectively, categorize them into user groups, and utilize the AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
Deskhero's AI also allowed SkyTech Equipment to scrape data from their website and uploaded files such as policies, manuals, and presentations. This data was used to enhance search results, enabling the support team to find relevant information quickly and respond to customer queries more accurately.
Another significant benefit was Deskhero's AI-powered knowledge base. The AI could generate articles from Word, PowerPoint, and PDF files, making it easier to build a comprehensive knowledge base. This not only reduced the workload of the support team but also allowed customers to find solutions themselves, enhancing their experience.
SkyTech Equipment also integrated Deskhero's REST API with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
In conclusion, Deskhero's advanced AI capabilities have significantly enhanced SkyTech Equipment's customer support efficiency, reduced response times, and improved customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings are used to find relevant content which is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This data is used to find relevant content, making it easier for the support team to find the information they need.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI-powered knowledge base generates articles from Word, PowerPoint, and PDF files. This makes it easier to create a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Ground Support Equipment and Services for Aircrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
