AeroGround Services receives a high volume of customer queries ranging from equipment specifications, troubleshooting, to service requests. Managing these inquiries was a daunting task, often leading to delayed responses and customer dissatisfaction. With Deskhero, they were able to structure their data lists, manage tickets efficiently, and leverage the AI capabilities to generate suggested replies based on previous tickets and knowledge base articles.
The AI capabilities of Deskhero also enabled AeroGround Services to scrape data from their website and uploaded files like policies, manuals, and presentations. This data was used to enhance search results, making it easier for the support team to find relevant information and respond to customer queries quickly and accurately.
Deskhero's AI-powered knowledge base was another game-changer for AeroGround Services. The AI could generate articles from Word, PowerPoint, and PDF files, making it easier to create a comprehensive and easily accessible knowledge base. This not only reduced the workload of the support team but also empowered customers to find solutions themselves, further improving customer satisfaction.
By integrating Deskhero's REST API, AeroGround Services was able to seamlessly integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
Overall, Deskhero's advanced AI capabilities have transformed AeroGround Services' customer support operations, leading to improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. These embeddings are used to find relevant content which is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI scrape data from any website?
Yes, Deskhero's AI can scrape data from any website. This data can be used to enhance search results and generate suggested replies.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI-powered knowledge base generates articles from Word, PowerPoint, and PDF files. This makes it easier to create a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Ground Support Equipment and Services for Aircrafts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
