Galactic Ground Services deals with complex technical queries that require detailed and accurate responses. They use Deskhero's custom fields feature to categorize these queries, making it easier for the support team to handle them. The advanced AI capabilities of Deskhero analyze these queries and suggest relevant responses based on the category, improving the accuracy and speed of responses.
The company has a vast knowledge base consisting of technical manuals, policies, and presentations. They use Deskhero's AI capabilities to generate articles from these documents, making it easier for the support team to find and share this information. This not only improves the efficiency of the support team but also ensures that the information shared is accurate and up-to-date.
Galactic also uses Deskhero's website scraping feature to stay updated with the latest developments in the space industry. The AI capabilities of Deskhero analyze this data and provide insights that help the support team answer customer queries more effectively.
The comprehensive search bar powered by AI helps the support team find relevant information quickly. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for the team to find the information they need.
Through Deskhero's REST API, Galactic integrates the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operation, improving the efficiency and effectiveness of their customer support.
How does Deskhero's AI capabilities improve the accuracy of responses?
Deskhero's AI analyzes the category of queries and suggests relevant responses based on this category. This improves the accuracy of responses.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate articles from technical manuals, policies, and presentations stored in the knowledge base. This makes it easier for the support team to find and share accurate and up-to-date information.
How does the AI-powered search bar work?
The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for the team to find the information they need.
* This article provides an example of how a fictive company in the Ground support for space missions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
