Stellar Support Services handles a large number of technical queries daily. They use Deskhero's ticket management feature to organize these queries. The advanced AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings, identifying common issues and suggesting relevant responses. This significantly reduces the time taken to respond to tickets and improves the overall efficiency of the support team.
The company also utilizes Deskhero's knowledge base feature to store technical manuals and guidelines. The AI capabilities of Deskhero automatically generate articles from these documents, making it easy for the support team to access and share this information with customers. This not only saves time but also ensures that the information shared is accurate and up-to-date.
Stellar uses Deskhero's website scraping feature to stay updated with the latest news and developments in the space industry. The AI capabilities of Deskhero analyze this data and provide insights that help the support team answer customer queries more effectively.
The comprehensive search bar powered by AI helps the support team find relevant information quickly. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for the team to find the information they need.
Finally, Stellar uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation, enhancing the efficiency and effectiveness of their customer support.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes the content of tickets using OpenAI Embeddings, identifies common issues, and suggests relevant responses. This significantly reduces the time taken to respond to tickets.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate articles from technical manuals and guidelines stored in the knowledge base. This makes it easy for the support team to access and share accurate and up-to-date information with customers.
How does the AI-powered search bar work?
The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for the team to find the information they need.
* This article provides an example of how a fictive company in the Ground support for space missions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
