AquaPurify receives hundreds of customer queries daily, ranging from technical issues to general inquiries about their groundwater treatment solutions. With Deskhero's ticket management system, they can efficiently categorize, prioritize, and respond to these tickets.
Deskhero's AI capabilities have been instrumental in improving AquaPurify's response time. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies, reducing the time spent by the support team in crafting responses.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has reduced the time spent on searching for information and increased the team's productivity.
Deskhero's AI capabilities also extend to creating knowledge base articles from uploaded files like policies, manuals, and presentations. This has made it easier for AquaPurify to maintain an updated knowledge base, providing their customers with the latest information.
Overall, Deskhero's AI capabilities have helped AquaPurify streamline their customer support processes, improve their response time, and increase customer satisfaction.
How has Deskhero's AI capabilities improved AquaPurify's response time?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This reduces the time spent by the support team in crafting responses, thus improving the response time.
How does Deskhero's AI enhance the search results within the platform?
Deskhero's AI uses OpenAI Embeddings to enhance the search results within the platform, making it easier for the support team to find relevant information.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI can create knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easier to maintain an updated knowledge base with the latest information.
* This article provides an example of how a fictive company in the Groundwater Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
