ClearWater Solutions receives numerous customer queries and requests daily. Managing these effectively was a challenge until they started using Deskhero. With Deskhero's structured data lists and custom fields, they can now easily categorize and manage these requests.
Deskhero's AI capabilities have been a game-changer for ClearWater Solutions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has not only improved the efficiency of the support team but also the quality of their responses.
Deskhero's AI capabilities also extend to creating knowledge base articles from uploaded files like policies, manuals, and presentations. This has helped ClearWater Solutions keep their knowledge base updated and provide their customers with the latest information.
Overall, Deskhero's AI capabilities have helped ClearWater Solutions enhance their helpdesk services, improve their efficiency, and increase customer satisfaction.
How has Deskhero's AI capabilities improved ClearWater Solutions' service quality?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This not only speeds up the response time but also improves the quality of the responses.
How does Deskhero's AI enhance the search results within the platform?
Deskhero's AI uses OpenAI Embeddings to enhance the search results within the platform, making it easier for the support team to find relevant information. This improves the efficiency of the support team and the quality of their responses.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI can create knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easier to maintain an updated knowledge base with the latest information.
* This article provides an example of how a fictive company in the Groundwater Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
