PureFlow Systems receives a large number of customer queries daily. Managing these efficiently was a challenge until they started using Deskhero. With Deskhero's ticket management system, they can now easily categorize, prioritize, and respond to these tickets.
Deskhero's AI capabilities have been instrumental in improving PureFlow Systems' response time. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest relevant replies, reducing the time spent by the support team in crafting responses.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has not only improved the efficiency of the support team but also the quality of their responses.
Deskhero's AI capabilities also extend to creating knowledge base articles from uploaded files like policies, manuals, and presentations. This has helped PureFlow Systems keep their knowledge base updated and provide their customers with the latest information.
Overall, Deskhero's AI capabilities have helped PureFlow Systems improve their customer support processes, enhance their response time, and increase customer satisfaction.
How has Deskhero's AI capabilities improved PureFlow Systems' response time?
Deskhero's AI capabilities suggest relevant replies to customer queries by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This reduces the time spent by the support team in crafting responses, thus improving the response time.
How does Deskhero's AI enhance the search results within the platform?
Deskhero's AI uses OpenAI Embeddings to enhance the search results within the platform, making it easier for the support team to find relevant information. This improves the efficiency of the support team and the quality of their responses.
How does Deskhero's AI help in maintaining an updated knowledge base?
Deskhero's AI can create knowledge base articles from uploaded files like policies, manuals, and presentations. This makes it easier to maintain an updated knowledge base with the latest information.
* This article provides an example of how a fictive company in the Groundwater Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
