Serenity Springs Senior Homes, a renowned provider of group homes for the elderly and disabled, was seeking a solution to improve their customer support and service efficiency. They found their answer in Deskhero and its advanced AI capabilities.
With Deskhero, Serenity Springs was able to leverage AI to automate their customer support. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero was able to suggest replies to customer queries. This not only reduced the time taken to respond to customers but also improved the accuracy of their responses.
Serenity Springs also used Deskhero's structured data lists and custom fields to better organize their customer data and service requests. This made it easier for them to manage their services, leading to improved operational efficiency.
Moreover, Serenity Springs used Deskhero's REST API to integrate with their existing systems, further enhancing their operational productivity. This seamless integration allowed them to streamline their processes and improve their service delivery.
Overall, by using Deskhero's AI capabilities, Serenity Springs Senior Homes has been able to drive their customer support and service efficiency, leading to improved customer satisfaction and operational productivity.
How does Deskhero's AI automate customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies to customer queries. This reduces response times and improves the accuracy of responses.
How does Deskhero improve service management?
Deskhero allows you to use structured data lists and custom fields to better organize your customer data and service requests. This makes it easier to manage services, leading to improved operational efficiency.
How does Deskhero's REST API enhance operational productivity?
Deskhero's REST API allows you to integrate with your existing systems, streamlining your processes and improving your service delivery.
* This article provides an example of how a fictive company in the Group Homes for the Elderly and Disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
