Golden Years Group Homes, a leading provider of group homes for the elderly and disabled, has always prided itself on its customer service. However, as they expanded, they found it increasingly difficult to manage the volume of customer queries and service requests. They turned to Deskhero to help streamline their processes and improve their customer service.
With Deskhero, Golden Years was able to leverage advanced AI capabilities to automate their ticket management. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero was able to suggest replies to customer queries. This significantly reduced the time taken to respond to customers and improved the quality of responses.
Deskhero's comprehensive search bar also made it easy for Golden Years' staff to find relevant information quickly. The AI-enhanced search results ensured that they had all the necessary information at their fingertips, improving their efficiency and productivity.
Additionally, Golden Years used Deskhero's custom fields and user groups to better organize their customer data and service requests. This made it easier for them to track and manage their services, leading to improved customer satisfaction.
Overall, Deskhero's AI capabilities have helped Golden Years Group Homes to streamline their customer support and service management, resulting in happier customers and a more efficient team.
How does Deskhero's AI enhance customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to suggest replies to customer queries. This reduces response times and improves the quality of responses.
How does Deskhero improve service management?
Deskhero allows you to use custom fields and user groups to better organize your customer data and service requests. This makes it easier to track and manage services, leading to improved customer satisfaction.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar uses AI to enhance search results, ensuring that you have all the necessary information at your fingertips. This improves efficiency and productivity.
* This article provides an example of how a fictive company in the Group Homes for the Elderly and Disabled industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
