Harmony Homes uses Deskhero's AI capabilities to manage their vast knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This feature has drastically reduced the time spent by staff searching for information and has improved the accuracy of responses to customer inquiries.
Deskhero's AI also generates suggested replies based on the information it has gathered and processed. This feature has been particularly useful for Harmony Homes, as it allows their customer service representatives to respond to inquiries more quickly and accurately. It also ensures consistency in the responses given to similar inquiries.
With Deskhero's advanced search bar, Harmony Homes has been able to quickly locate specific information within their extensive knowledge base. The AI enhances search results by using the OpenAI Embeddings to understand the context of the search and provide the most relevant results.
Harmony Homes also uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate many of their processes, further increasing their efficiency.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of Harmony Homes' customer support and helpdesk services. They have been able to provide better service to their clients while also reducing the workload of their staff.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to understand the context of inquiries and find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the responses are accurate and relevant to the inquiry.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using the OpenAI Embeddings to understand the context of the search and provide the most relevant results. This makes it easier to find specific information within the knowledge base.
How does Harmony Homes use Deskhero's REST API?
Harmony Homes uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate many of their processes, increasing their efficiency.
* This article provides an example of how a fictive company in the Group Homes for Persons with Mental Retardation and Mental Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
