Serenity Care uses Deskhero's AI capabilities to manage their tickets. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature has significantly reduced the time spent by staff handling tickets and has improved the quality of their responses.
Deskhero's AI also generates suggested replies based on the information it has gathered and processed. This feature has been particularly beneficial for Serenity Care, as it allows their helpdesk staff to respond to tickets more quickly and accurately. It also ensures consistency in the responses given to similar tickets.
With Deskhero's advanced search bar, Serenity Care has been able to quickly locate specific information within their extensive knowledge base. The AI enhances search results by using the OpenAI Embeddings to understand the context of the search and provide the most relevant results.
Serenity Care also uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to automate many of their processes, further increasing their efficiency.
Overall, Deskhero's AI capabilities have significantly improved the speed and quality of Serenity Care's helpdesk services. They have been able to provide better service to their clients while also reducing the workload of their helpdesk staff.
How does Deskhero's AI improve the handling of tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of tickets and find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the responses to tickets are accurate and relevant.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by using the OpenAI Embeddings to understand the context of the search and provide the most relevant results. This makes it easier to find specific information within the knowledge base.
How does Serenity Care use Deskhero's REST API?
Serenity Care uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate many of their processes, increasing their efficiency.
* This article provides an example of how a fictive company in the Group Homes for Persons with Mental Retardation and Mental Disabilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
