Apricot Acres has a large customer base that often requires assistance with various inquiries ranging from product information to delivery status. To manage these inquiries efficiently, Apricot Acres uses Deskhero's ticket management system. The advanced AI capabilities of Deskhero enable the company to automatically categorize and prioritize tickets based on their urgency and relevance, thereby improving response times.
With Deskhero's custom email domains and user groups, Apricot Acres is able to direct specific queries to the appropriate teams. This ensures that customers receive accurate and timely responses from the most qualified personnel.
Apricot Acres also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, helps Apricot Acres' support team quickly find relevant information from the vast amount of data available. This not only improves efficiency but also ensures that customers receive accurate and comprehensive responses.
Finally, Apricot Acres uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities categorize and prioritize tickets based on their urgency and relevance, ensuring that the most critical issues are addressed first. Additionally, the AI generates suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the vast amount of data available. This ensures that customers receive accurate and comprehensive responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Growing of Apricots industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
