Sunshine Apricots deals with a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The system's advanced AI capabilities allow for automatic categorization and prioritization of tickets, improving the company's ability to respond promptly to customer inquiries.
Sunshine Apricots uses Deskhero's custom email domains and user groups to direct specific queries to the appropriate teams. This ensures that customers receive accurate and timely responses from the most qualified personnel.
The company also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Sunshine Apricots uses Deskhero's comprehensive AI-powered search bar to quickly find relevant information from the vast amount of data available. This not only improves efficiency but also ensures that customers receive accurate and comprehensive responses.
Finally, Sunshine Apricots uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities categorize and prioritize tickets based on their urgency and relevance, ensuring that the most critical issues are addressed first. Additionally, the AI generates suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to quickly find relevant information from the vast amount of data available. This ensures that customers receive accurate and comprehensive responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Growing of Apricots industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
