Harvest Haven prides itself on its customer-centric approach. They believe in engaging with their customers and providing personalized support. However, as their customer base grew, this became increasingly challenging. That's when they turned to Deskhero.
Deskhero's ticket management feature allowed Harvest Haven to organize and prioritize customer queries, ensuring that each customer received a timely and personalized response. The kanban board feature made it easy to track the progress of each query and ensure that nothing fell through the cracks.
Deskhero's advanced AI capabilities took Harvest Haven's customer engagement to the next level. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. These replies are not only accurate but also personalized, enhancing the customer experience.
The AI also enhances search results, making it easy for the support team to find relevant information quickly. This feature has been particularly useful in dealing with complex queries that require in-depth knowledge about Harvest Haven's products or farming practices.
Overall, Deskhero's AI capabilities have enabled Harvest Haven to maintain their customer-centric approach while scaling their operations.
How does Deskhero's AI generate personalized replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then uses this context to generate a reply that is not only accurate but also personalized.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
How does Deskhero help in tracking the progress of customer queries?
Deskhero's kanban board feature makes it easy to track the progress of each query. You can see at a glance which queries are pending, which are in progress, and which have been resolved.
* This article provides an example of how a fictive company in the Growing of cereals (except rice) and leguminous crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
