FieldFresh Farms has a wealth of knowledge about farming techniques, crop varieties, and sustainability practices. However, managing and sharing this knowledge was a challenge until they implemented Deskhero.
Deskhero's structured data lists and custom fields features allowed FieldFresh Farms to organize their knowledge in a way that is easy to understand and access. The custom email domains and user groups features made it easy to share this knowledge with the right people at the right time.
Deskhero's advanced AI capabilities played a crucial role in improving FieldFresh Farms' knowledge management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This feature made it easy for employees to find the information they need quickly and accurately.
The AI also generates knowledge base articles from Word, PowerPoint, and PDF files, making it easy to create and update the knowledge base. This feature has been particularly useful in training new employees and keeping everyone updated on the latest farming techniques and crop varieties.
Overall, Deskhero's AI capabilities have transformed FieldFresh Farms' knowledge management, making it more efficient and effective.
How does Deskhero's AI find relevant content?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the search query. It then finds the most relevant content based on this context.
Can the AI generate knowledge base articles from any document?
Currently, the AI can generate articles from Word, PowerPoint, and PDF files.
How does Deskhero help in sharing knowledge?
Deskhero's structured data lists and custom fields features make it easy to organize knowledge. The custom email domains and user groups features make it easy to share this knowledge with the right people at the right time.
* This article provides an example of how a fictive company in the Growing of cereals (except rice) and leguminous crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
