Golden Grain Co. receives a high volume of customer queries related to their products, farming techniques, and sustainability practices. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature helped them organize and prioritize customer queries, ensuring timely responses.
Deskhero's advanced AI capabilities significantly improved Golden Grain Co.'s customer support efficiency. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This feature reduced the time taken to respond to customer queries and increased the accuracy of the responses.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth knowledge about the company's farming practices or products.
Golden Grain Co. also uses Deskhero's knowledge base feature to educate customers about their products and farming practices. The AI generates articles from Word, PowerPoint, and PDF files, making it easy to create and update the knowledge base.
Overall, Deskhero's AI capabilities have enabled Golden Grain Co. to provide superior customer support, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then sends this information through OpenAI's ChatGPT to generate a suggested reply.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data.
Can the AI generate knowledge base articles from any file type?
Currently, the AI can generate articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Growing of cereals (except rice) and leguminous crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
