Blossom Breeze receives a high volume of queries from customers, ranging from care instructions for specific flower species to delivery status inquiries. They use Deskhero's ticket management system to efficiently categorize and respond to these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the time taken to resolve each ticket.
The company also utilizes Deskhero's custom fields feature to capture specific details about each query, such as the type of flower involved or the customer's location. This structured data is then analyzed by the AI to further refine the suggested responses.
Blossom Breeze has a vast knowledge base, including care guides and tutorials created from Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data and use it to enhance the suggested responses, providing customers with detailed and accurate information.
Deskhero's comprehensive search bar, powered by AI, allows Blossom Breeze's support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature has proven invaluable in handling complex queries that require in-depth knowledge of the company's products and services.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team. The AI capabilities of Deskhero have transformed Blossom Breeze's customer support, resulting in faster response times, higher customer satisfaction rates, and increased efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new queries. This reduces the time taken to find the appropriate information and formulate a response.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of analyzing a wide range of data sources to provide detailed and accurate responses to complex queries. It can also leverage the comprehensive search bar to quickly find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with a company's existing systems, creating a seamless workflow for the customer support team.
* This article provides an example of how a fictive company in the Growing of flowers for ornamental purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
