Flora Fantasia has an extensive knowledge base, including care guides, tutorials, and FAQs, created from various file types like Word, PowerPoint, and PDF. They use Deskhero's AI capabilities to automatically generate knowledge base articles from these files, making it easier for their support team to access and share this information with customers.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities of Deskhero analyze the scraped data and use it to enhance the suggested responses and search results, providing customers with the most recent and relevant information.
Flora Fantasia's support team uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information from the knowledge base. This feature has proven invaluable in handling complex queries that require in-depth knowledge of the company's products and services.
Deskhero's AI also analyzes the structured data lists and custom fields used by Flora Fantasia to capture specific details about each query. This information is used to further refine the suggested responses, ensuring that customers receive accurate and personalized assistance.
By leveraging Deskhero's advanced AI capabilities, Flora Fantasia has transformed their knowledge base into a powerful tool for customer support. They have seen significant improvements in their response times, customer satisfaction rates, and overall efficiency.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types like Word, PowerPoint, and PDF. It can also analyze website data to keep the knowledge base up-to-date. These features make the knowledge base more accessible and useful for the support team.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of analyzing a wide range of data sources to provide detailed and accurate responses to complex queries. It can also leverage the comprehensive search bar to quickly find relevant information.
How does Deskhero's AI improve customer support services?
Deskhero's AI improves customer support services by suggesting relevant responses to queries, reducing response times, and enhancing the usefulness of the knowledge base. It also ensures that customers receive accurate and personalized assistance.
* This article provides an example of how a fictive company in the Growing of flowers for ornamental purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
