Petal Paradise receives numerous customer queries daily, ranging from order status checks to detailed questions about flower care. They use Deskhero's ticket management system to efficiently handle these queries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to resolve each ticket.
The company also uses Deskhero's user groups feature to assign specific types of queries to the most suitable team members. This, combined with the AI's ability to suggest responses based on past tickets, ensures that customers receive accurate and personalized assistance.
Petal Paradise has a comprehensive knowledge base, created from various file types like Word, PowerPoint, and PDF. Deskhero's AI capabilities scrape this data and use it to enhance the suggested responses and search results, providing customers with detailed and accurate information.
The company also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team. This integration, combined with the AI's ability to analyze structured data and suggest responses, has significantly improved the efficiency of their customer support services.
By leveraging Deskhero's advanced AI capabilities, Petal Paradise has transformed their customer support workflow, resulting in faster response times, higher customer satisfaction rates, and increased efficiency.
How does Deskhero's AI improve the efficiency of the customer support workflow?
Deskhero's AI improves the efficiency of the customer support workflow by suggesting relevant responses to queries based on past tickets and knowledge base articles. This reduces the time taken to resolve each ticket and ensures that customers receive accurate and personalized assistance.
Can Deskhero's AI handle complex queries?
Yes, Deskhero's AI is capable of analyzing a wide range of data sources to provide detailed and accurate responses to complex queries. It can also leverage the comprehensive search bar to quickly find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with a company's existing systems, creating a seamless workflow for the customer support team.
* This article provides an example of how a fictive company in the Growing of flowers for ornamental purposes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
