BloomBright Gerberas has a vast knowledge base that includes information on gerbera cultivation, pest control, greenhouse maintenance, and more. However, updating this knowledge base manually was a challenging task. With Deskhero, they automated the process, improving the accuracy and timeliness of the information.
The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This feature has significantly expanded their knowledge base, providing customers with a wealth of information at their fingertips.
Deskhero's advanced search bar allows customers to easily find the information they need. The AI enhances the search results by analyzing the embeddings from previous tickets and knowledge base articles, making the search process more efficient.
BloomBright also uses Deskhero's user groups feature to provide personalized support to different customer segments. This feature has helped them improve customer satisfaction and build long-term relationships.
By leveraging Deskhero's custom email domains feature, BloomBright has been able to maintain a consistent brand image across all their customer interactions.
How has Deskhero helped BloomBright expand their knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data, significantly expanding BloomBright's knowledge base.
How does Deskhero enhance the search process?
Deskhero's AI enhances the search results by analyzing the embeddings from previous tickets and knowledge base articles, making the search process more efficient.
How has BloomBright used Deskhero to improve customer satisfaction?
BloomBright uses Deskhero's user groups feature to provide personalized support to different customer segments, improving customer satisfaction and building long-term relationships.
* This article provides an example of how a fictive company in the Growing of Gerberas in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
