Sunshine Gerberas receives a high volume of customer queries every day. Managing these queries manually was not only time-consuming but also led to errors. With Deskhero, they automated their ticket management system, improving efficiency and accuracy.
The company uses Deskhero's AI capabilities to analyze previous tickets and generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
Sunshine also leverages Deskhero's kanban board to visualize their workflow. This feature has helped them track the progress of each ticket and identify any bottlenecks in the process.
Deskhero's structured data lists feature allows Sunshine to organize their data effectively. This feature has improved their data management process, making it easier to access and analyze the data.
By integrating Deskhero's REST API, Sunshine has been able to seamlessly connect their existing systems with the platform. This integration has improved data flow and operational efficiency.
How has Deskhero improved Sunshine's ticket management system?
Deskhero's AI capabilities analyze previous tickets and generate suggested replies, significantly reducing the time taken to respond to customer queries and improving the overall efficiency of the ticket management system.
How does Sunshine use Deskhero's kanban board?
Sunshine uses Deskhero's kanban board to visualize their workflow. This helps them track the progress of each ticket and identify any bottlenecks in the process.
How has Sunshine integrated Deskhero with their existing systems?
Sunshine has integrated Deskhero with their existing systems using the platform's REST API. This ensures smooth data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Growing of Gerberas in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
