GreenThumb Gerberas receives numerous customer queries daily about the best practices for gerbera cultivation, disease management, and greenhouse maintenance. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, they automated their ticket management system, significantly reducing response times.
The company uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles. This analysis helps in generating suggested replies to customer queries, making the process faster and more efficient.
GreenThumb also leverages Deskhero's website scraping feature to gather relevant information from various online sources. This data is then used by the AI to enhance the search results and provide more comprehensive responses to customer queries.
Deskhero's custom fields feature allows GreenThumb to categorize their tickets based on different parameters like query type, customer location, etc. This categorization helps in prioritizing the tickets and providing personalized responses.
By integrating Deskhero's REST API, GreenThumb has been able to seamlessly connect their existing systems with the platform, ensuring smooth data flow and improved operational efficiency.
How has Deskhero improved GreenThumb's response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, thereby reducing the time taken to respond to customer queries.
How does Deskhero help in providing comprehensive responses?
Deskhero uses website scraping to gather relevant information from various online sources. The AI uses this data to enhance the search results and provide more comprehensive responses.
How has GreenThumb integrated Deskhero with their existing systems?
GreenThumb has integrated Deskhero with their existing systems using the platform's REST API. This ensures smooth data flow and improved operational efficiency.
* This article provides an example of how a fictive company in the Growing of Gerberas in Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
