Fungi Futures uses Deskhero's knowledge base feature to store information about their mushroom varieties, cultivation techniques, and delivery policies. They also upload files like policies, manuals, and presentations to the knowledge base.
With Deskhero's AI capabilities, these files are converted into OpenAI Embeddings, which are used to generate knowledge base articles. This has significantly reduced the time and effort required to create and update the knowledge base.
The AI also enhances the searchability of the knowledge base. When a customer service representative or a customer searches for information, the AI uses the embeddings to find the most relevant content. This has improved the speed and accuracy of information retrieval.
Fungi Futures also uses Deskhero's website scraping feature to gather information from various mushroom-related websites. The AI analyzes this data and adds relevant information to the knowledge base.
Overall, Deskhero's advanced AI capabilities have helped Fungi Futures build a comprehensive, easily searchable knowledge base, improving their customer support and reducing the workload of their customer service team.
How does the AI help in creating knowledge base articles?
The AI converts uploaded files like policies, manuals, and presentations into OpenAI Embeddings. These embeddings are used to generate knowledge base articles, reducing the time and effort required to create and update the knowledge base.
How does the AI improve the searchability of the knowledge base?
When a search is performed, the AI uses the embeddings to find the most relevant content. This improves the speed and accuracy of information retrieval.
How does the website scraping feature enhance the knowledge base?
The website scraping feature gathers information from various websites. The AI analyzes this data and adds relevant information to the knowledge base.
* This article provides an example of how a fictive company in the Growing of Mushrooms for Sale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
