Shroom Solutions receives a high volume of customer support tickets regarding order status, product information, and technical issues. They use Deskhero's ticket management system to handle these tickets efficiently.
With Deskhero's AI capabilities, the company categorizes tickets using custom fields such as 'Order Status', 'Product Information', and 'Technical Support'. The AI analyzes previous tickets and suggests appropriate categories, reducing the time taken to categorize tickets.
The AI also suggests replies to customer queries by analyzing previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
Shroom Solutions also uses Deskhero's website scraping feature to gather information about the latest developments in the mushroom industry. The AI analyzes this data and incorporates it into suggested replies and search results, keeping the customer support team updated and informed.
Overall, Deskhero's advanced AI capabilities have improved Shroom Solutions' ticket management process, reducing response times, improving accuracy, and increasing customer satisfaction.
How does the AI help in categorizing tickets?
The AI analyzes previous tickets and suggests appropriate categories based on the content of the ticket. This reduces the time taken to categorize tickets and improves the accuracy of the categorization.
How does the AI suggest replies to customer queries?
The AI analyzes previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies to customer queries.
How does the website scraping feature improve customer support?
The website scraping feature gathers information about the latest developments in the industry. The AI analyzes this data and incorporates it into suggested replies and search results, keeping the customer support team updated and informed.
* This article provides an example of how a fictive company in the Growing of Mushrooms for Sale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
