Mushroom Majesty receives numerous queries from customers about mushroom varieties, growing conditions, and delivery schedules. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's custom fields to categorize their tickets based on the type of query, such as 'Product Information', 'Delivery', or 'Technical Support'. This helps them prioritize and manage tickets more efficiently.
Deskhero's AI capabilities also enhance search results. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content.
Furthermore, Mushroom Majesty uses Deskhero's website scraping feature to stay updated on the latest trends and news in the mushroom industry. The AI analyzes this scraped data and incorporates it into suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have enabled Mushroom Majesty to provide faster, more accurate customer support, improving customer satisfaction and loyalty.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is performed, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This improves the accuracy and relevance of search results.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows you to stay updated on the latest trends and news in your industry. The AI can analyze this scraped data and incorporate it into suggested replies and search results.
* This article provides an example of how a fictive company in the Growing of Mushrooms for Sale industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
