Green Thumb Seeds uses the user groups feature of Deskhero to organize their customer support team based on expertise and responsibilities. This helps them to assign tickets to the right team members, improving their response times and the quality of their support.
The AI capabilities of Deskhero are used to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided to the customers.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes it easier for the customer support team to find relevant information quickly, improving their efficiency.
Green Thumb Seeds also uses the custom email domains feature of Deskhero to provide a personalized and professional experience to their customers. This has helped them to build a strong brand image and has increased customer loyalty.
Finally, the REST API of Deskhero allows Green Thumb Seeds to integrate their existing systems with Deskhero, ensuring a seamless customer support experience.
How does Deskhero's AI improve the response time of the customer support team?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This makes it easier for the customer support team to find relevant information quickly.
Can we use our own email domain with Deskhero?
Yes, Deskhero provides a custom email domains feature that allows you to provide a personalized and professional experience to your customers.
* This article provides an example of how a fictive company in the Growing of nurseries and flower seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
