Flora Fields Nursery uses the kanban board feature of Deskhero to manage their tickets effectively. This helps them to track the progress of each ticket and ensure timely resolution of customer queries.
The AI capabilities of Deskhero are used to scrape relevant information from their website and other online resources. This provides the customer support team with accurate and up-to-date information, improving the quality of their support.
Deskhero's AI also generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures the consistency and accuracy of the information provided to the customers.
Flora Fields Nursery also uses the custom fields feature of Deskhero to categorize and manage their vast variety of plants and seeds. This helps them to quickly identify and provide information to customers about specific plants or seeds.
Finally, the REST API of Deskhero allows Flora Fields Nursery to integrate their existing systems with Deskhero, further streamlining their operations and improving their efficiency.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI scrapes relevant information from the website and other online resources, providing the customer support team with accurate and up-to-date information. It also generates suggested replies based on previous tickets and knowledge base articles, ensuring the consistency and accuracy of the information provided.
How does Deskhero help in managing tickets?
Deskhero provides a kanban board feature that helps in tracking the progress of each ticket and ensures timely resolution of customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with it, further streamlining your operations.
* This article provides an example of how a fictive company in the Growing of nurseries and flower seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
