Blossom Buds Nursery uses the structured data lists and custom fields feature of Deskhero to categorize and manage their vast variety of flower seeds and plants. This helps them to quickly identify and provide information to customers about specific plants or seeds.
The AI capabilities of Deskhero are used to generate knowledge base articles from the various manuals and guides that the company has in Word, PowerPoint, and PDF formats. This has significantly reduced the time taken to create and update the knowledge base, and has improved the accuracy of the information provided.
With the help of Deskhero's AI, the company is able to scrape relevant information from their website and other online resources to provide accurate and up-to-date information to customers. This has greatly improved the quality of their customer service and has increased customer satisfaction.
The AI-powered search bar in Deskhero has made it easier for the customer support team to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, enhancing the efficiency of the support team.
Finally, the REST API of Deskhero allows Blossom Buds Nursery to integrate their existing systems with Deskhero, further streamlining their operations and improving their efficiency.
How does Deskhero's AI improve the efficiency of the customer support team?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures the accuracy of the information provided to the customers.
How does Deskhero's AI help in creating and updating the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF. This significantly reduces the time and effort required to create and update the knowledge base.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with it, further streamlining your operations.
* This article provides an example of how a fictive company in the Growing of nurseries and flower seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
