GreenGold Farms maintains a comprehensive knowledge base, including articles generated from various sources like Word documents, PowerPoint presentations, and PDF files. However, finding relevant information quickly was a challenge for their customers.
By using Deskhero's advanced AI capabilities, GreenGold Farms has greatly enhanced the search functionality of their knowledge base. The AI uses OpenAI Embeddings to analyze the content of the knowledge base and understand the context of search queries.
This AI-enhanced search provides more relevant results, making it easier for customers to find the information they need. It also reduces the number of support tickets generated, as customers can find answers to their queries directly from the knowledge base.
Moreover, the AI system continually learns from each search, improving the accuracy of results over time. This feature has led to a significant reduction in customer frustration and an increase in customer satisfaction.
By leveraging Deskhero's AI capabilities, GreenGold Farms has transformed their knowledge base into a powerful self-service tool for their customers.
How does the AI enhance the search functionality?
The AI uses OpenAI Embeddings to analyze the content of the knowledge base and understand the context of search queries. This analysis provides more relevant search results.
Does the AI improve the accuracy of search results over time?
Yes, the AI system continually learns from each search, improving the accuracy of results over time.
Has the AI-enhanced search reduced the number of support tickets?
Yes, by providing more accurate results, the AI-enhanced search has reduced the number of support tickets generated.
* This article provides an example of how a fictive company in the Growing of Avocados industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
