AvocadoGlow receives numerous customer queries daily, ranging from product information to delivery status. The company uses Deskhero's ticket management feature to organize these inquiries systematically. However, as the volume of tickets increased, they needed a more efficient way to respond.
With Deskhero's AI capabilities, AvocadoGlow now leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles. This analysis helps the system understand the context of new inquiries and generate suggested replies based on similar past interactions.
The AI-enhanced replies not only reduce the time taken to respond to each ticket but also ensure consistency in the quality of responses. As a result, AvocadoGlow has seen a significant improvement in customer satisfaction ratings.
Furthermore, the AI system continually learns from each interaction, improving its suggestions over time. This feature allows AvocadoGlow's support team to focus on more complex inquiries, while the AI handles routine questions.
By integrating Deskhero's advanced AI capabilities into their customer support process, AvocadoGlow has managed to scale their operations without compromising on service quality.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets and knowledge base articles. It understands the context of new inquiries and generates suggested replies based on similar past interactions.
Does the AI improve over time?
Yes, the AI system continually learns from each interaction, improving its suggestions over time.
Can the AI handle all types of inquiries?
While the AI is capable of handling routine questions efficiently, more complex inquiries may still require human intervention.
* This article provides an example of how a fictive company in the Growing of Avocados industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
