Being a startup, AvocadoRise has a small customer support team that was struggling to handle the increasing volume of support tickets. They needed a solution that could help them manage tickets more efficiently.
Deskhero's advanced AI capabilities provided the perfect solution. The AI uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their nature and urgency. This feature helps the support team prioritize tickets and respond to them more effectively.
The AI also suggests potential solutions based on similar past tickets and knowledge base articles, reducing the time taken to resolve each ticket. This feature has not only improved the efficiency of the support team but also increased customer satisfaction.
Moreover, the AI system continually learns from each ticket, improving its categorization and solution suggestions over time. This feature has allowed AvocadoRise to scale their support operations without increasing their team size.
By leveraging Deskhero's AI capabilities, AvocadoRise has turned their customer support challenges into a competitive advantage.
How does the AI help in managing tickets?
The AI uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their nature and urgency. It also suggests potential solutions based on similar past tickets and knowledge base articles.
Does the AI improve over time?
Yes, the AI system continually learns from each ticket, improving its categorization and solution suggestions over time.
Has the AI helped in scaling support operations?
Yes, by improving the efficiency of the support team, the AI has allowed AvocadoRise to scale their support operations without increasing their team size.
* This article provides an example of how a fictive company in the Growing of Avocados industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
